Telco Operations Engineer

Job Content :

• Maintain and support our Internet / TV / Fixed voice services : act on alerts, incident and customer issues 

• Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee Quality and Customer Experience targets

• Manage incident communication and proceed with needed troubleshooting actions

• Assist external teams in provisioning telecom services as needed

• Act on reported alarm in our environment (Fixed & Mobile network, Broadband and TV) 

• Report incident / problems / statistics deviation 

• Perform basic device tests before commercial launch 

• Document processes and troubleshooting actions for the rest of the team

Profile :

• Hold a degree in telecommunication - Bachelor certificate required or similar professional experience

• Previous telecommunications experience on TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks 

• Follow-up skills – must be diligent to track open items and chase down responses on open issues.

• Good communication skills, French and English is mandatory

• Knowledge in OSIX / KALIX tools will be appreciated

If at the end of the process your application is successful, you will be asked for a criminal record.