Call Desk Agent - Téléopérateur FR/UK/LUX/GER (M/F/X) Abgelaufen

CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing !

We are looking for a CallDesk Agent (M/W) ready to join this talented team.

Your missions

Here are the missions that are waiting for you!

 ·    In charge of user support: you are the first point of contact for users.

·    You manage inbound phone calls and handle the various e-mails by following the procedures.

·    You are in charge of encoding and resolving tickets in the tracking software.

·    You dispatch the tickets to the expert teams if necessary.

·    You are able to respect the contractual call deadlines.

Your profile

 ·    You are fluent in French, Luxembourgish, German and English.

·    You are able to use a computer as well as the usual office tools such as Microsoft Suite.

·    No IT experience required! We are looking for people with real soft skills: you are client oriented with a good relational, communication and empathy.

·    Knowledge of ticketing tools is a real asset.

·    You are a real team player and you appreciate working in an international environment.

Our Offer

·    An attractive salary package

·    A 13th month at the end of the year or each month

·    Meal Vouchers or financial compensation

·    A dedicated training program with personal development plans

·    Extra-legal advantages (IT material, banks, ...)

·    Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.