Helpdesk Support Associate

Helpdesk Support Associate

This opportunity could change your life!

The mission

OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate IT Operation/Helpdesk team.

The open position is primarily focused on providing first line Helpdesk support to our colleagues .

Main objectives of the role

• Ensure that all service requests and incidents are handled in a professional way and are aligned with agreed SLAs
• Ensure that all service requests and incidents are logged and traced in the service management tool
• Ensure that assets and software inventories are up to date in the Service Management tool (servers and core network components excluded)
• Ensure smooth and consistant communication to business users on requests, incidents and problems handling
• Train and coach team or department members when necessary
• Suggest improvement or evolution when necessary
• Manage and support all hardware and software in the scope of IT helpdesk responsibilities

Profile of our future teammate

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in French and English
• Excellent communication skills
• Customer-oriented and cool-tempered

Are you interested in working for a growing Luxembourg based life insurance company?

Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.

OneLife. Several reasons

OneLife exists to overturn conventional attitudes to life assurance. As a specialist in this area with more than 30 years’ experience, we develop cross-border financial planning solutions for wealthy clients across Europe and beyond.

Whether it’s a question of long-term savings, inheritance planning or simply understanding how to better manage your wealth, we are dedicated to providing sophisticated, compliant and innovative solutions that are crafted to suit each individual and their evolving needs.

Together with a solid network of select partners — including private banks, family offices and independent financial advisers — our dynamic team of international experts offers a fresh approach that helps understand and anticipate the needs of wealthy clients in a world of change.

With EUR 9 bn in assets under management, OneLife is a member of Groupe APICIL, the third largest social protection group in France, engaged in health and life insurance, pensions, savings products and related financial services.