Account Officer - International Market

About Lombard International Group

Lombard International Group (‘the Group’) is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance. Our 30+ years’ experience combined with our award-winning solutions and services are highly sought after and valued by our clients and their advisers. What truly matters to them is being able to protect, preserve, and pass on their wealth for future generations.

With our presence in 7 countries, the Group has an internationally diversified footprint serving over 15 markets across Europe. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.

We are a proud multicultural, diverse, and inclusive Group, driven by a values-based culture of performance, ambition and curiosity, where innovation is not just supported but actively encouraged. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!

Lombard International Group operates through two divisions:

Insurance carrier: Lombard International Assurance S.A.

Headquartered in Luxembourg, Lombard International Assurance S.A. is an insurance carrier specialising in manufacturing unit-linked life insurance solutions. These solutions are distributed by various regulated intermediaries, including private banks, family offices, asset managers, independent wealth and financial advisers, wealth and insurance brokers, professional advisory firms and other advisers active in the private wealth sector.

Distribution Companies

The Group has a number of wholly owned investment and insurance distribution businesses who market and advise on unit-linked life assurance products manufactured by Lombard International Assurance S.A.

For further information about Lombard International Group, please visit:  www.lombardinternational.com

Your role – Are you ready for a challenge?

• Provide daily support to Partners, Clients and Sales colleagues;
• Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards;
• Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management;
• Proactively follow up and monitor all transactions and queries received from both internal and external parties;
• Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk;
• Respect the planning established by your line manager in relation to business activities;
• Follow instructions and process information accurately and in a timely manner;
• Prioritise multiple tasks while remaining calm and positive under pressure;
• Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed.

Your responsibilities will be as follows:

• Act as the person of contact for any partner and client queries received by email, fax, post or by telephone
• Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from several partners, clients or sales colleagues consistently ensuring a high level of service
• Perform accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
• Assist in processing the due diligence review of transactions in line with corporate standards
• Develop and maintain a strong collaborative working relationship with our sales consultants and all partners
• Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required.

Your profile – Have you got what it takes to become our Account Officer - International Market?

• University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector
• 3+ years’ experience in Finance or Insurance
• Strong team player with excellent organisational and analytical skills
• Be able to clearly and comprehensively outline complex issues both verbally and in writing
• Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
• Strong prioritisation skills, flexible, reliable and responsible in challenging situations
• Decisive and capable of working independently
• Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
• Ability to work in a regulated environment and to respect the external and internal guidelines
• Ability to maintain performance and positive relationships in stressful/challenging situations
• Agility and pragmatism in a complex and changing environment
• Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments
• Good command of MS office products
• Fluent in English

We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. At Lombard International Group we have a diverse team of over 50 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community!

Lombard International Groups an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise it will be destroyed without any undue delay should the candidate not be hired.

Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, https://www.lombardinternational.com/en-US/Careers/Job-Board

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement