Bank Account Management Administrator

Reports to the Bank Account Management- Manager

The purpose of this position is to facilitate and manage the efficient processing of new account opening applications for Aztec’s clients across the Group, whilst adhering to the Account Opening framework.

Key responsibilities:

• Assist Customer Service Teams in understanding account opening requirements and guide them through the process.
• Collect and verify necessary documentation for new account applications.
• Ensure strict adherence to regulatory requirements and internal account opening framework.
• Input customer information accurately into the system/bank forms, minimizing errors.
• Communicate effectively with internal teams to resolve any issues related to account opening.
• Ensure efficiency in the process and reduce processing times.
• Address and resolve any issues or discrepancies in account opening applications.
• Maintain organized and secure records of account opening documentation.
• Provide support to customers with inquiries related to their account opening status.
• Collaborate with internal stakeholders to ensure a smooth account opening process.
• Assist other team members with account opening applications and ensure best practices.
• Contribute to the ongoing improvement of account opening workflows and procedures.
• Uphold strict confidentiality standards in handling customer information.
• Utilize relevant banking software and technology for efficient account processing.

Skills, knowledge, expertise:

• Understanding of banking regulations and compliance standards related to account opening (AML/CDD)
• Strong customer service skills
• Meticulous attention to details
• Clear and effective communication skills
• Solution-oriented
• Effective organization skills
• Collaborative mindset
• Technology proficient
• Efficient time management
• Ability to adapt to changes in procedures and regulations.
• Consistent focus on accuracy and precision in data entry and documentation

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and be great with people, as close working relationships between our colleagues and clients is at the heart of what we do.