Maintenance & SAV Technician (m/f/x)

MAINTENANCE & SAV

The company:

SolarCleano is an ambitious and agile SME located in Luxembourg. Today almost half of the turnover is performed outside Europe and exports play a major role in our company development and corporate identity.

Job summary:

SolarCleano is looking for a maintenance and SAV technician to help service our growing fleet of robots.

Deal with day-to-day repairs of the working robots and help to send parts and trouble shoot robotic issues directly with our clients.

Required Experience:

• Communication skills: You must be able to understand the clients needs, find and fix the issues in a polite and professional manner.
• Time management skills: You must be able to adapt quickly and learn to prioritise.
• Teamwork skills: Be able to work independently while having a good team spirit.
• Technical skills: A working knowledge of electrical and mechanical engineering.
• Languages: Professional competence inEnglish: Portuguese, Spanish, Dutch or another European language would be considered an advantage.

Preferred Experience:

Not necessary to have previous experience, but must be ready to learn and adapt in a young and dynamic environment.

Day to day activities:

• To handle and respond in a timely manner to phone calls and emails from clients.
• Listen, build a relationship of trust, and project a positive image of SolarCleano from the first contact.
• Provide answers and / or solutions adapted to the request of our customers.
• Ensure that the clients files are kept up to date in terms of technical and commercial information.
• Follow up on spare parts that are sent on clients request and then the subsequent returns.
• Keep all procedures up to date and relevant.
• Keep track of logistics for all clients.