Customer Service Representative- GERMAN-ENGLISH- FRENCH

Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications. Rotarex is the partner of choice for many industries: semiconductor, medical, research, automotive, food and beverage, fire protection, butane/propane and more.

Nearly 2,000 motivated and highly skilled employees in a global network work every day to meet the needs of customers and industry.

Rotarex is known worldwide for innovation, quality, and customer service.

LOOKING FOR A NEW CHALLENGE?

Do you want to achieve ambitious goals in your daily work and participate in the development of an international industrial company?

To support the fast growth of Firetec business unit, we are currently looking for a :

Customer Service Representative (GERMAN-ENGLISH- FRENCH)

The Customer Service is a global service working for all our international internal and external clients.

Your mission:

•  Listen and respond to customer’s needs and concerns;
•  Provide information about products, delivery time and other services;
•  Ensure order processing and oversee billing or payments;
•  Review or make changes to customer accounts;
•  Analyze situations, investigate problems and determine solutions; 
•  Assist sales managers on administrative work.

Our expectations:

- Must have:

•  You have obtained a Bachelor’s degree in International Business, Trade Relations or similar area;
• You have a first positive experience in technical or industrial Customer Service;
• You have worded with various international customers (distributors, end users, small and corporate accounts);
•  You are fluent in German, English and French;
•  Your technical skill makes you confident for understanding our customer’s demands;
•  You know how to develop a B2B-relation on the long term with your customers;
• You are efficient with the different tools of Microsoft Office : Outlook, Excel, Word.

- Soft skills :

• You have excellent communication skills ( written and oral);
• Your open attitude and your professionalism makes you obtain the trust of the customer;
• You are a team player but know who to work autonomously;
• You have the eye for details and are considered very rigorous;
• Your personal organization is based on order and respect for taken commitments.

- Nice to have :

• You have experience using SAP;

Joining Rotarex, means benefiting from:

• The growth of a major industrial group with a great worldwide reputation
• A family business culture
• Numerous opportunities for professional training, personal development, and internal mobility throughout your career
• The technicality of our jobs, where innovation, invention and inspiration are at the heart of our strategy
• Flexible working hours, allowing a nice work-life balance
• A social fund related to the important events in your life (marriage, birth, retirement, etc.)
• Our collective labor agreement that offers many benefits (seniority leave, social leave, medical check-up hours, individual performance bonuses, etc.)
• The prospect of a brand-new industrial site 4.0 in Bissen (in 2025)
• A location easy to access to 3 minutes’ away from Lintgen’s train station, as well as a free parking
• Preferential rates for your telephone package (Tango Card)
• The Sympass card and its many good deals
• Benefits with some Luxembourgish banks
• Attractive prices for health coverage
• The sponsoring of some local sports events (football tournaments, football team, running or trail, individual or team events, etc.)
• Various company events (family day, Christmas party, team building, etc.)