[German & English Speakers Wanted] Customer Support Specialist – Brokerage & Trading (M/F)

Type: Permanent job, full-time | On-site 

Languages Required: Fluent English & German (Mandatory)

About the Company

Our client is a well-established financial services provider specializing in brokerage and trading solutions for private investors across Europe. Built on strong values of quality, security, and exceptional client care, they are currently expanding their operations in Luxembourg.

You will join a close-knit, people-oriented team of around 30 professionals in a dynamic, international environment that values flat hierarchies, open communication, and quick decision-making.

Key Requirements:

Critical Requirement: We are specifically seeking a profile fluent in both English and German.

• Languages: Fluent German & English are essential (French and/or Dutch are a strong plus).

• Education: Bachelor’s or Master’s degree, or equivalent practical training.

• Service Mindset: Strong customer-first attitude with excellent phone, email, chat, and in-person communication skills.

• Financial Interest: A genuine interest in financial markets and eagerness to learn.

• Tech Affinity: Comfortable with modern software, trading tools, and technologies.

• Flexibility: Willingness to work flexible hours linked to market schedules, including a late shift (1:00 PM – 10:00 PM) about 5 times a month and occasional holiday coverage.

What You Will Do:

• Deliver high-quality, dedicated support to active private clients across multiple communication channels (chat, phone, email, in-person).

• Act as a solution-oriented first point of contact for client queries regarding trading tools, platforms, and financial products.

• Collaborate closely with an open-minded, international team to ensure seamless daily support and operations.

What Our Client Offers:

• Comprehensive Onboarding: Intensive, structured training on products, technology, and market mechanics to teach you the ropes and ensure your success.

• Long-Term Career Growth: Clear internal mobility opportunities to explore different areas within the company over time based on your strengths and preferences.

• Attractive Package:

  • Competitive base salary paid over 12 months + Discretionary bonus

  • 26 days of annual leave

  • On-site dedicated parking space for employees

  • A collaborative, human-centric work culture within a supportive team environment