Customer Services Officer – Front Office

Customer Services Officer – Front Office

Permanent Contract (CDI)

This opportunity could change your life!

The mission

OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for a Customer Services Officer – Front Office who will be the first point of contact for our clients and partners. This role requires excellent communication skills, a client-focused mindset and the ability to manage inquiries via phone and email professionally. Your ability to build strong relationships and provide top-tier service will be key to your success.

Main objectives of the role

• Act as the primary contact for clients and partners, handling inquiries via phone and email
• Provide exceptional service by responding promptly and professionally to client needs
• Develop and maintain strong professional relationships
• Support policy administration with accuracy and efficiency
• Gain an in-depth knowledge of life insurance and financial products
• In-house corporation with: Compliance, Sales, Wealth Planning, Products, Investment    Administration and Tax & Legal

Profile of our future teammate

• 1st experience in the banking/insurance industry is preferred but not a must
• A team player substantiated by excellent interpersonal skills
• Able to demonstrate excellent written and oral communication skills
• Fluent in French and Dutch, English is a plus

Are you interested in working for a growing Luxembourg based life insurance company?

Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.

Recruitment Process

Interested candidates should submit their application, only your CV, via Moovijob.com.

OneLife. Several reasons

OneLife exists to overturn conventional attitudes to life assurance. As a specialist in this area with close to 35 years’ experience, we develop cross-border financial planning solutions for wealthy clients across Europe and beyond.

Whether it’s a question of long-term savings, inheritance planning or simply understanding how to better manage your wealth, we are dedicated to providing sophisticated, compliant and innovative solutions that are crafted to suit each individual and their evolving needs.

Together with a solid network of select partners — including private banks, family offices and independent financial advisers — our dynamic team of international experts offers a fresh approach that helps understand and anticipate the needs of wealthy clients in a world of change.

With EUR 10.5 bn in assets under management, OneLife is a member of Groupe APICIL, the third largest social protection group in France, engaged in health and life insurance, pensions, savings products and related financial services.

What we offer…

• Member of the Insurance collective agreement
• 13th month
• Lunch vouchers
• Pension plan
• Flextime hours & teleworking authorised (possibility to exceed the authorised tax threshold within the limit of 25% of the working time)
• Employee development opportunities
• Fruit at the office, sports committee, social events…
• Inclusive company