Customer Services Officer – Belgian market

Customer Services Officer – Belgian market

Fixed Term Contract (CDD) 1 year

This opportunity could change your life!

OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate Customer services team

Main objectives of the role

• Daily policy administration from A to Z within the Dedicated Funds team (subscription, surrenders, switch, any kind of modification)
• Service our clients, partners and other stakeholders (asset managers, custodians etc.)
• Coordinate smooth running of the tasks required to complete the customer's request, while complying with service quality and deadlines
• Be in charge of the first level of compliance and anti-money laundering controls
• Build long lasting professional relationships
• Have knowledge on life insurance contracts & financial products
• In-house coordination with: Sales, Wealth Planning, Compliance, Products, Unlisted Team and Tax & Legal

Profile of our future teammate

• Customer service experience from a bank or an insurer
• A team player substantiated by excellent interpersonal skills
• Able to demonstrate excellent written and oral communication skills
• Fluent in French, Dutch is an advantage.
• Excellent organisational and prioritisation skills

Are you interested in working for a growing Luxembourg based life insurance company?

Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.

OneLife. Several reasons

OneLife exists to overturn conventional attitudes to life assurance. As a specialist in this area with more than 30 years’ experience, we develop cross-border financial planning solutions for wealthy clients across Europe and beyond.

Whether it’s a question of long-term savings, inheritance planning or simply understanding how to better manage your wealth, we are dedicated to providing sophisticated, compliant and innovative solutions that are crafted to suit each individual and their evolving needs.

Together with a solid network of select partners — including private banks, family offices and independent financial advisers — our dynamic team of international experts offers a fresh approach that helps understand and anticipate the needs of wealthy clients in a world of change.

With EUR 9 bn in assets under management, OneLife is a member of Groupe APICIL, the third largest social protection group in France, engaged in health and life insurance, pensions, savings products and related financial services.

What we offer…

• Member of the Insurance collective agreement
• 13th month
• Lunch vouchers
• Pension plan
• Flextime hours & teleworking authorised (possibility to exceed the authorised tax threshold within the limit of 25% of the working time)
• 35.5 days of holidays per year
• Employee development opportunities
• Fruit at the office, sports committee, social events…
• Inclusive company