CMDB and ITSM Consultant

We are looking for a CMDB and ITSM Consultant!🔍

Are you skilled in ITIL, ITSM, and CMDB? Do you have a knack for data management? We’re seeking a detail-oriented consultant to join our team in Luxembourg. 🚀

💡About the position:

You'll be the guardian of our data quality and security, making sure it perfectly aligns with our business objectives. By harnessing the power of ServiceNow, you'll revolutionize our data management processes. In this pivotal role, you'll oversee the governance, quality, and security of our data assets, ensuring they are accurate, compliant with regulations, and seamlessly usable across all departments. Your mission will also include crafting and implementing robust data management policies, vigilantly monitoring data quality, swiftly resolving any data issues, maintaining impeccable data integrity, and safeguarding our sensitive information. In essence, you'll be the architect of our data's excellence and integrity.

Although we are a borderless company, you will report to our Luxembourg HQ as you are expected to work onsite. We hold team meet-ups at our Luxembourg & Amsterdam offices and have onsite client meetings for brainstorming and discussions, so occasional travel is required.

✅Responsibilities: 

• Generate regular reports and analytics to provide insights into data quality and usage, supporting informed decision-making.
• Implement and manage data governance policies, procedures, and standards to ensure high-quality data across the organization.
• Leverage ITIL and ITSM best practices to optimize and streamline data management within the IT environment.
• Maintain and enhance the Configuration Management Database (CMDB), ensuring accurate and up-to-date information about IT assets, configurations, and relationships.
• Utilize the ServiceNow platform for data management activities, including workflow automation, reporting, and dashboard creation.
• Collaborate with business units, IT teams, and other stakeholders to understand data requirements and align with organizational goals.
• Create presentations, summarizing complex information for various audiences (CxO, VPs, technical teams, etc.).
• Guide junior team members through user stories and agile development.
• Prepare and host workshops.

💼Qualifications: 

• Over two years of experience working with IT infrastructure (networking, system administration, storage, databases, etc.).
• Technical experience with ServiceNow modules (e.g., Discovery, Event Management, Service Mapping, Integrations/Service Graph, CMDB, CSDM).
• Expertise in data governance, data quality management, and data stewardship.
• Strong knowledge of ITIL and ITSM frameworks and their application in data management.

⚡Plus-factor: 

• International mindset and cultural awareness.
• High emotional intelligence and capacity for abstract thinking.
• Appreciation for mentoring, coaching, and leading people.
• Creativity and the ability to simplify, systemize, and structure.
• Ability to train and coach individuals on data governance processes and technology.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to break down abstract concepts and simplify complex areas for various stakeholders.

🚀What we offer: 

• 26 days of paid holiday per year + Statutory Holidays
• Paid Mental Health Days Off - take care of yourself and your mind!
• Yearly travel budget that allows you to work from inspiring remote locations.
• Annual company trips where we innovate and have fun.
• Be part of the E&P team, remotely and on-site - join our online teambuilding activities and let’s have fun together!
• Coworking Space sponsorship.
• Company Equipment.
• We're deeply invested in your growth - offering a career development plan, performance bonuses, personalized coaching sessions, and skill-enhancing trainings!
• A chance to be part of a leading ServiceNow ITOM community and an ambitious, challenging workplace with highly professional and skilled individuals.

📨Application: 

If this sounds like you and if you are ready to make a difference - apply via our link & join us in our mission to harness the power of data and drive excellence in data management! Want to get to know us better? For more information, check out: https://einar.partners/jobs 🔥

Don't you feel like you are a 100% match? We encourage you to apply anyway; if we're convinced your background is sufficient, we can quickly get you up to speed on the specifics!

Note: We do not sponsor EU visas and will assume you are eligible to work in the EU.