Release and Change Manager (Luxembourg)

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

Your role will focus on release and change management.

• Drafting and Documenting Processes: Design, write, and document ITSM processes to ensure clarity, compliance with best practices, and alignment with organizational needs.
• CMDB Management: Implement, maintain, and optimize the Configuration Management Database to ensure accurate visibility of configuration items and their relationships.
• Change Management: Oversee and coordinate change requests to ensure that changes are evaluated, approved, and implemented in a controlled manner. 
• Release Management: Plan and manage the deployment of new software and system versions, minimizing their impact on operations.
• Identify opportunities for process improvement and propose solutions to elevate service management standards.
• Collaborate with technical teams and stakeholders to implement best practices and optimize services.
• Manage the lifecycle of incidents and service requests, ensuring effective communication with users and support teams.
• Produce reports on service performance, incidents, changes, and deployments to support strategic decision-making.

YOUR PROFILE

• Minimum Bachelor Degree in Computer Science, Information Systems Management, or a related field.
• Significant experience in IT service management with expertise in release and change management.
• Proficiency with Omnitracker is required.
• Knowledge on XLRelease desired.
• Knowledge of ServiceNow (SNOW) is an advantage.
• Proven experience in drafting, documenting, and improving ITSM processes.
• ITIL certification is desired.
• Strong problem-solving and project management skills.
• Excellent written and verbal communication skills in English and French.
• Ability to work independently and as part of a team in a dynamic environment.

WHAT YOU’LL LOVE ABOUT WORKING HERE

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.