Agent Digital Sales Support
Veröffentlicht am 23/05/2024
![Cargolux Airlines International SA logo](https://s3.eu-west-3.amazonaws.com/moovijob.prod/96591/conversions/cargolux-airlines-international-sa-thumb.jpg)
Cargolux Airlines International SA
Task Responsibilities:
Support the Digital Sales team in the back-office through the administration of the digital sales channels
- Review and handle requests for new accounts to be created
- Keep clean and up-to-date master-data (customer accounts, user accounts, business rules)
- Analyse on usage metrics
Engage with Customers and Cargolux Sales Offices for general enquiries regarding digital channels
- Reply to and handle various questions and enquiries from customers and Cargolux offices around the world related to digital channels
- Perform Level 1 support in case of reported issues (login or account creation) and escalate to Service Desk, if required.
- Formalize findings in the form of procedures, documentation, and knowledge base
Support the Digital Sales team to incrementally improve its product
- Gather, analyze and formalize feedback from various stakeholders to propose product improvements (user experience, new features, issues, etc.)
- Feed the product backlog with concise and clear user-stories
- Support on user-acceptance tests (UAT) before new features deployment in production
Essential Requirements For The Position:
- Bachelor's degree in Product Management, Business Management, Logistics, or similar field
- Strong written and oral communication skills, to be used with internal and external stakeholders
- Rigorous and structured mind
- Ability to assess and prioritize tasks autonomously
- Customer-oriented approach
- Passionate about the aviation sector
- Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
- Curious and interested in digital technologies, software development, Agile methodology
- If not already familiar, willingness to learn and work on IT-related projects
- Fluency in written and spoken English, other languages are a distinct advantage
Working Conditions:
- Permanent position
- Full-time position based in Luxembourg
- Flexible working hours as per our Collective Work Agreement
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection