Fraud Prevention Officer Abgelaufen

FRAUD PREVENTION OFFICER

Do you want to play a key role in protecting our customers and ensuring the security of our credit card operations?

We are looking for a detail-oriented and analytical Fraud Prevention Officer to join our Operations team and contribute to the prevention and detection of fraud across all stages of the customer lifecycle.

Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of Luxembourg!

This opportunity is a full-time CDI contract.

ABOUT THE JOB | Your responsibilities

• Perform internal quality checks.
• Review and verify incoming identification documents.
• Handle customer inquiries and manage daily operational reports.
• Run analyses on potential fraud patterns and propose prevention measures.
• Escalate suspicious activities in a timely and structured manner.
• Analyse data, develop reports, and conduct fraud-related investigations
• Support Customer Service teams with Fraud related tasks.
• Execute back-office operations, including case handling and documentation.
• Respond to and report to authorities such as the CSSF.
• Answer emails, mail and calls from customers and external partners.
• Provide customer advisory services, acting as mediator between customers, institutions and the bank.
• Follow up on chargeback cases (Mastercard reports, representments, statements).
• Process authorisation requests from acquirers regarding suspicious transactions.
• Handle chargebacks of fraudulent transactions and disputes.
• Process write-offs due to legal reasons (e.g. no chargeback rights, stolen cards).
• Prepare responses to lawyers, authorities and representatives.

ABOUT YOU | Your background, skills and personality

• Education: Bachelor's degree in business administration, law, finance, economics (3+ years of experience in a similar field).
• Know-how: Good knowledge of MS Office; ideally SQL basics; strong analytical skills.
• Business knowledge: 3+ years of experience in a similar field.
• Adaptability and flexibility: Comfortable working in a dynamic environment, navigating change effectively.
• Collaboration and teamwork: A natural team player who thrives in a flat organisational structure and actively contributes to the collective success of the team.
• Fluency in German and English; proficiency in other languages is a plus.
• Transparency and communication: Clear and direct communication style with a commitment to engage openly and constructively, maintaining.
• Cross-functional collaboration: Experience in working collaboratively across different teams and departments to foster agility and innovation.
• Ability to deal with confidential and sensitive matters.

ABOUT ADVANZIA | The European digital bank

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia.