FRAUD PREVENTION OFFICER
Do you want to play a key role in protecting our customers and ensuring the security of our credit card operations? We are looking for a detail-oriented and analytical Fraud Prevention Officer to join our Operations team. In this role, you will help us identify unusual activity, support customers with clarity and empathy, and contribute to a seamless and secure payment experience.
Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of Luxembourg!
This opportunity is a full-time CDI contract.
ABOUT THE JOB | Your responsibilities
As a Fraud Prevention Officer, you will contribute to safeguarding our customers by combining analytical thinking, structured case handling and excellent customer communication. Your main tasks will include:
- Monitoring customer activity to identify unusual patterns or behaviours that may require further review.
- Performing structured checks to ensure data accuracy and compliance with internal guidelines.
- Supporting customers and internal teams by clarifying fraud related queries and guiding them through the right steps.
- Managing fraud related cases from initial review to proper documentation, ensuring accuracy and consistency.
- Working collaboratively with colleagues across teams and with external partners when required.
- Contributing ideas and insights to improve fraud prevention processes and strengthen our customer protection efforts.
ABOUT YOU | Your background, skills and personality
You will thrive in this role if you bring a strong analytical mindset, enjoy structured work, and feel comfortable supporting customers in sensitive situations.
We are looking for someone with:
- A bachelor’s degree in business administration, law, finance, economics, or equivalent professional experience (3+ years in a related field).
- Strong analytical skills and the ability to recognise patterns quickly and accurately.
- Good knowledge of MS Office; basic SQL knowledge is considered an advantage.
- Fluency in English; additional languages are a plus.
- A clear and direct communication style, with the ability to explain complex matters in a simple and reassuring way.
- A high level of integrity and the ability to handle confidential information with discretion.
- Flexibility and adaptability to work effectively in a dynamic, fast-paced environment.
- A collaborative mindset and the willingness to work closely with colleagues across different teams.
- An interest in problem-solving and customer protection, and the motivation to make a meaningful impact by helping keep our services and customers safe.
ABOUT ADVANZIA | The European digital bank
Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.
At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia.
