IT Operations Team Lead

Key Responsibilities 

• Operational Leadership: Lead and coordinate daily IT operations to ensure smooth and reliable service delivery. 
• Team Supervision: Manage and support a team of technical professionals, fostering collaboration, accountability, and performance. 
• Service Quality: Ensure service excellence and compliance with SLAs. 
• Ticket Management: Monitor, prioritize, and resolve tickets using ServiceNow, ensuring timely and effective issue resolution. 
• Process Optimization Oversight: Ensure the team maintains and follows up-to-date operational policies and procedures, and support continuous improvement efforts. 
• Team Development: Support the professional growth of team members and promote a safe, inclusive, and healthy work environment. 
• Infrastructure Oversight: Oversee infrastructure operations and drive initiatives to enhance performance and reliability. 
• Continuous Improvement: Identify and support improvements to optimize infrastructure and operational workflows. 

Candidate Profile 

• Experience: Minimum 4 years of experience leading IT teams in critical business environments. 
• Technical Expertise: Strong knowledge of incident management procedures and industry best practices. 
• Tool Proficiency: Hands-on experience with ticketing systems, especially ServiceNow. 
• Leadership Qualities: Tenacious problem solver with a mature, empathetic approach to team leadership. 
• Communication Skills: Excellent verbal and written communication across all levels of the organization. 
• Resilience: Ability to perform under pressure and manage stress effectively. 
• Languages: Fluent in English; French is a strong asset. 

Technical skills 

• Good working knowledge of IT environments (support, infrastructure, …). 
• ITIL V3/V4 Foundation certification is mandatory; higher ITIL certification is an asset 

Soft Skills 

• Empathy & Emotional Intelligence: Understand team dynamics and support individuals with care and respect. 
• Conflict Resolution: Navigate interpersonal challenges and foster a positive team culture. 
• Proactive Mindset: Anticipate issues and take initiative to resolve them. 
• Collaboration: Promote teamwork and cross-functional cooperation. 
• Accountability: Take ownership of decisions and outcomes, encouraging the same in others. 
• Organizational Skills: Effectively manage multiple tasks, deadlines, and priorities. 

Why cronos group?

We'll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!