Service Desk Officer

Cebi is a leading developer and manufacturer of components for automotive applications, household appliances, ventilation, electric vehicles, and other industrial applications, employing more than 3000 people in 13 countries. Among its customers are the most prestigious automotive and household appliance manufacturers.

Aside from validating the products in its own laboratories, the company has set up 7 R&D centers and employs around 260 R&D experts, who are continuously dedicated to innovation and product enhancements.

Cebi International S.A., the mother company of the group based on the same premises as Cebi Luxembourg S.A., is currently looking for a Service Desk Officer for its IT department.

Your Mission:

The Service Desk Officer will play a crucial role in supporting our global workforce by providing high-quality Level 1 and Level 2 IT support. The Service Desk Officer will be responsible for ensuring seamless IT operations, managing Service Desk tools and providing first-class support to end-users in Cebi's subsidiaries.

Your Responsabilities:

• First and Second-Line Support: act as the primary contact for users experiencing IT-related issues (hardware, software, network), via ticket, phone, email, or in-person. Achieve the level 1 and 2 support of the Cebi subsidiaries.
• Incident Management: record and manage all incidents and service requests in Remedy ITSM, ensuring timely and accurate documentation.
• Troubleshooting: diagnose and resolve technical issues related to laptop/desktop systems (Provide the email support for the end-users), mobile devices management, printers, networks, and software applications.
• Escalation: escalate complex issues to the appropriate technical teams (third-line support) when necessary.
• Active Directory Management: provide Microsoft Windows Active Directory basic administration and support. Support user onboarding and offboarding processes, including account creation, permissions.
• Provide Microsoft file and print servers’ basic administration and support.
• Monitoring: monitor system performance, network connectivity, and security alerts, taking immediate action when required.
• Install Move Add & Change (IMAC): provide basic hardware support and achieve the installation and management of endpoint devices with our deployment tool. Manage the endpoint deployment tool.
• Documentation: maintain detailed records of IT issues and resolutions to ensure knowledge sharing within the team. Create and maintain documentation and reporting.
• Training: provide users with training and support for common IT tools and applications.

Your Profile:

• Education: Bachelor’s degree in Computer Science or equivalent.
• Experience: Minimum of 3 years of professional experience as an IT Service Desk Officer.
• Certifications: ITIL certification or an equivalent IT certification; Microsoft Certified: Azure Fundamentals is an asset; MS-900: Microsoft 365 Fundamentals is an asset.
• Technical Skills: Familiarity with Microsoft Servers, Active Directory, Microsoft Exchange, and ITSM systems. Knowledge of Microsoft 365 environment, networking, TCP/IP, and security is beneficial. Understanding of endpoint deployment tools is an asset.
• Professional Skills:        
• Strong business-oriented mindset with a focus on value-added services.
• Excellent communication and interpersonal skills, with the ability to work under pressure and solve problems effectively.
• Adaptable, solution-oriented, and eager to embrace new technologies.
• Enthusiastic team player in a cross-disciplinary environment with strong written and verbal communication skills.
• Languages: Fluent in French and English (spoken and written). Basic level in Spanish or Italian is an asset.

 Why You Join Us ?



• International Environment: Work with a diverse team in a dynamic and fast-paced environment.
• Shared Goals and Success: The team's spirit is reinforced when everyone understands that success is a shared responsibility. Recognizing achievements, both big and small, motivates the team to continue performing at a high level.
• Work-Life Balance: Flexible working hours and the possibility of remote work when applicable