Claims Administrator - Fixed Term Contract

Claims Administrator - Fixed Term Contract 10 months (f/m/d)

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute tothe success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow wefoster growth and contribute to the prosperity of future generations.

Your area of work:

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls andco-ordinate business contingency measures to comply with laws, regulations, policies, and procedures.

As a claim administrator, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational/system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International.

The unit reports to Reconciliation & Incident Mgt section in Luxembourg.

Your responsibilities:

• Investigate and analyse customer claims, incidents, and prefunding requests.
• Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate
• Define and argument claim settlement proposal (claim full/partial payment or rejection)
• Identification of measures to be taken and follow up until implementation to avoid reoccurrence/mitigate risks.
• Preparation of monthly reporting to management and business areas
• Produce and deliver statistics of claims and incidents to the different business areas
• Perform monthly reconciliation with accounting
• Preparation of annual reports to the regulators
• Perform oversight controls for the activities outsourced to the operational hub in Prague
• Participate in discussions around existing controls, review of process, SLAs, internal procedures

Your profile:

• University degree in economics, financial markets or business management is a plus
• Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes
• Strong analytical skills and ability to solve complex problems autonomously
• Critical mind set and good organisational skills
• Excellent communication skills and ability/willingness to build network
• Strong team player in an international environment
• Fluency in English (verbal and written), any other language is an advantage

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across theboard, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and arewilling to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivationare prerequisites.

We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy inmodern, centrally located workplaces where corporate culture and values are exercised regularly.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.