AI4DEV Service Owner - C

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

Overview: The European Commission is looking for an AI4Dev Service Owner to lead and evolve its AI as a Service offering for software development teams.
AI4Dev is a centrally managed service designed to support developers in using AI agents and tools across the software development lifecycle, transforming isolated experimentation into a governed, scalable capability. The role is primarily focused on service ownership: roadmap definition, stakeholder engagement, service evolution and user adoption. The remaining part requires sufficient technical understanding of AI technologies to collaborate effectively with engineering teams and support strategic decisions.

Key Responsibilities:
• Own the AI4Dev service: vision delivery, roadmap, priorities and service lifecycle
• Define and track service KPIs (adoption, usage, user satisfaction, cost) and report on them to stakeholders
• Identify improvement opportunities based on performance data, user feedback and market developments
• Coordinate technical team to deliver the service
• Gather, analyze and prioritize user feedback, with a visible feedback loop back to users
• Drive adoption across development teams through onboarding, documentation, training, demos and success stories
• Build and support the AI developer community
• Act as the main interface between business stakeholders, users and technical teams
• Drive the continuous evolution and adoption of the service.

Your profile :

Required Experience:
• 5+ years as Service Owner, Product Owner or Product Manager of digital services or platforms (AI domain is preferred)
• Experience managing digital services or platforms across their lifecycle (launch, evolution, adoption)
• Strong stakeholder and community management experience
• Experience working with software engineering or DevOps teams
• Experience defining and managing product or service roadmaps, ideally with measurable KPIs

Required Skills:
• Strong service ownership and organisational skills
• Excellent communication and stakeholder management abilities
• Strong understanding of AI and Generative AI concepts, and of their use cases across the software development lifecycle (code generation, review, testing, documentation)
• Knowledge of the current AI developer tooling landscape - AI coding assistants and agentic IDEs (e.g. Kiro, GitHub Copilot, Cursor) and their open source equivalents
• Familiarity with open source AI technologies
• Ability to understand technical concepts and trade-offs without being a hands-on AI engineer
• Comfortable defining and using service metrics to drive decisions
• Excellent English communication skills (written and spoken)

Mandatory Requirements
• Fluent English (C1 or higher)
• Experience with AI platforms, AI-enabled services or developer experience (DevEx) products
• Hands-on experience using AI coding assistants or agentic IDEs in a development workflow

Nice to Have
• Agile certification (Scrum, AgilePM or equivalent)
• SAFe certification or experience working in a SAFe environment
• ITIL Foundation or practical experience with IT service management
• Working knowledge of French

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.