Yield Support Agent - 50% (m/f/x)

For our department Yield Support within LuxairTours, we are looking for a (an):

Yield Support Agent - 50% (m/f/x)

Main duties:

1. Load of flights, price configuration and adjustments on following systems: Midgard, Blank, BTOS

2. Capacity Optimization:

a. Short-term weekly review for capacity opportunities (1 month prior departure): Upgrades, downgrades, consolidations, additional flights, etc.
b. Mid-term weekly review for capacity opportunities (next 3 months after short-term review): Upgrades, downgrades, consolidations, additional flights, etc.
c. Participate in weekly Network coordination meetings
d. Support in definition of flight plan for upcoming seasons
e. Weekly capacity review regarding aircraft type and registration.

3. Last Minute offers for LGIT packages:
a. Publication done twice per week: Short-term with a maximum departure of two months and super short-term with departure between 2 weeks before departure
b. Define the destination to publish for the Last Minute with the RM analysts
c. Check the SPO and calculate final price
d. Support in the definition of the layouts
e. Monitoring reservations via Last Minute follow-up reports.

4. Support in marketing actions:
a. Calculation of current start prices for leaflets and review additional price adjustments with RM analysts
b. Room allotment review and request of additional rooms for proposed offers
c. Web check: Review all the content provided for the offers is ok online (banners, newsletters, social media, among others)
d. Definition and follow-up of destination of the week/month in social media.

5. Negospace/Negofare definition in Altea for the following TO partners:

6. Competitors Monitoring: Update, maintain and analyze weekly dashboard of package price comparisons for top-selling hotels and provide information to the RM analyst.

7. Room allotment overview:
a. Bi-weekly review of room allotments to send to Contracting & Product Support team including release dates
b. Periodic meetings with Contracting & Product Support, Product Management and Revenue Management.

8. Other back Office tasks:
a. Phone calls and emails from other services (add seats for packages, price adaptation etc.)
b. Kronos seat map set up and review of queue
c. Daily follow up of flight discrepancies with ETLP lists.
d. Weekly check of Error list in Btos.

Required profile:

Minimum required criteria:

• Be holder of a secondary diploma (BAC) or equivalent combination of education and experience in a similar position.
• Show strong synthesis, analytical thinking skills.
• Solid understanding of market demand and competition behavior.
• Strong skills in standard Microsoft Office applications (Excel, Word, PowerPoint, Outlook, among others).
• Excellent communication skills in English and knowledge of French and/or German (oral and written).

Desired or to be acquired criteria:

• Be accurate, detail oriented and reliable;
• Be proactive, creative and responsible;
• Be able to work independently as well as in a team;
• Be able to follow and apply procedures and methodologies used in the department;
• Show user skills in the tools used in the department.

The ideal candidate:

• Knowledge of Luxembourgish or any other language is considered as asset;
• Prior tourism or travel industry experience would be beneficial.
• Experience working with SAP Business Objects is an asset.