IT Support Specialist

CTG IT Solutions is currently hiring a IT Support Specialist to strengthen our team within a prestigious European Institution in Luxembourg.

 Your missions

• You act as a service desk agent, incident agent and analyst, problem agent and analyst
• You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• You are offering first and second-line support: remote and on-site support for VIP
• You participate in reconfiguration/installation of PC environment
• You document operational support procedures
• You draft technical content for knowledge database
• You do the testing and administration of applications
• You are in direct liaising with system administration and database administration for execution of administration tasks

Your profile

• You have minimum 3 years of IT experience 
• You speak and write fluently English and French (German is a plus)
• You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
• You are ITIL certified (certification could be obtained within 3 months after the start date)
• You are recognized for your excellent communication skills, your customer orientation and your diplomacy

Our offer:

• An attractive salary package with or without a company car
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, ...)
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.