Your Day-to-Day:
• Provide functional and technical support on eFront within a financial services environment
• Investigate, analyse and resolve incidents and user requests related to the platform
• Assist users with day-to-day issues and provide guidance on eFront functionalities
• Monitor and troubleshoot application-related problems
• Identify root causes and coordinate with relevant technical or functional teams when required
• Contribute to application maintenance, issue resolution and continuous improvement
• Ensure accurate follow-up and documentation of incidents and support activities
• Act as a key point of contact for eFront-related queries
Your Profile:
• Proven experience in eFront support or application support within the financial sector
• Very good knowledge of the eFront platform and its functionalities
• Strong understanding of financial applications and investment/fund-related environments
• Experience in incident management, troubleshooting and problem resolution
• Ability to analyse technical and functional issues and identify appropriate solutions
• Good understanding of application support processes and user assistance
• Strong analytical and problem-solving skills
• Ability to work independently while collaborating effectively with technical and business teams
• Excellent communication and interpersonal skills
• Fluent English is required
• Experience in an international financial environment is considered an advantage