Junior IT Service Desk Technician Level 1 (M/F)

You will act as the first point of contact for IT-related inquiries, managing and prioritizing tickets in ServiceNow while ensuring quick and effective resolution. You will provide front-end support with a focus on user satisfaction, perform first-level troubleshooting for applications and hardware, and escalate issues when needed.

What we expect from you

• Fresh graduate or junior IT profile (or related field)
• Initial experience or exposure to ServiceNow is considered a strong asset
• Solid working knowledge of Windows, iOS, and Microsoft Azure environments
• Good understanding of ITIL best practices and IT support procedures
• Excellent communication skills with a strong customer-centric approach
• Fluency in both English and French (written and spoken)

What you can expect from us

Why choose Employeneurship?

Our Employeneurship model is unique, a true innovation in the high-tech consulting sector. It is THE professional relationship for the 21st century, tailored to highly skilled technical professionals. It is built on five main pillars:

• You will benefit from a permanent employment contract that provides stability and security,
• You will learn to assess your market value and receive a share of the profits generated by your work through individual profit sharing,
• We will support you with personalized coaching and a dedicated training plan, enabling you to develop your entrepreneurial skills,
• Our technical competence cell structure offers you a strong, meaningful, and relevant network of experts,
• The Entrepreneurial Lab will be your playground to explore new ideas and potentially participate in the launch of start-ups.