Customer Service Administrator (M/F)

Randstad is the world's leading HR services company. We know how important a job is in a person's life, and we put all our energy into helping you find the right one for you. A job in which you'll thrive and develop your full potential.

We are currently looking for a:

Customer Service Administrator

(English and German Speaker)

Contract Type: Fixed-Term Contract (CDD) 6 months, with a variable extension option

Location: Luxembourg

Job Description:

Our client is a dynamic and global cross-border business offering innovative financial solutions tailored for international trade. With a focus on empowering importers, exporters, marketplace sellers, and retailers, our client provides a hassle-free payment platform designed for seamless trading in multiple currencies.

Role Overview:

As a Customer Service Administrator, you will play a crucial role in ensuring customers receive exceptional service and support. You will be part of a global team that celebrates diversity, shares best practices, and collaborates closely to provide outstanding service to clients.

Responsibilities:

- Demonstrate in-depth product knowledge to provide swift and relevant assistance via phone, live chat, or email.

- Communicate articulately and intelligently to gain insight into the customer experience.

- Collaborate with teams across different locations to deliver excellent and speedy service.

- Reflect the customer voice back to the business, keeping records updated and highlighting issues for urgent resolution.

- Engage in daily technical tasks related to financial services, ensuring attention to detail and continuous learning.

Candidate Profile:

- Client relationship, account management, or customer service focus with a proven record of sustaining business growth.

- Analytical skills to analyze customer data and enhance customer experience.

- Ability to conduct product demonstrations for customers.

- Financial/payment services experience is preferred.

- Excellent verbal and written communication skills.

- High collaboration and team-oriented ethic.

- Strong numerical and analytical skills.

- Professional proficiency in German and English (French, Mandarin, or additional languages preferred).

- Positive outlook on life with a fun-seeking attitude.

Requirements:

- Work from office at least 3 days per week.

- Flexibility to occasionally work outside regular hours for team forums connecting across different time zones (no more than 1-2 times a month).

Opportunities for Growth:

Joining our team opens doors to exciting opportunities for personal and professional development, especially with the current positive changes underway as we are owned by Ant Financials.

Randstad attaches great importance to equal opportunities. We recruit candidates on the basis of their skills, regardless of their age, sexual orientation, nationality, religious beliefs, gender, disability, etc.

Ready to take on this new challenge? Do not hesitate to apply for this position. We look forward to meeting you!