CMDB Administrator - C (m/f)

CMDB Administrator - C

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Telindus Luxembourg – Share more than technologies!

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers.

Job Content:

We are looking for a CMDB/FLAM Administrator-Remedy-CMDB-Unix to support the planning, architecture, analysis, design, implementation, administration, and operations of CMDB/FLAM solution. As team member of the CMDB/FLAM Administrator cooperates with various IT departments to operate, administrate, produce and document cmdb/flam (server & application). The Monitoring/CMDB/FLAM Administrator member operates implements and maintains in a 24x7-enterprise production environment.

Responsibilities:

• Operation, administration and integration of technologies in the CMDB and web services on CMDB Front end (FLAM);
• Follow the day-to-day activity of the team;
• Organize the activity of the team;
• Manage weekly meeting with SDMs;
• Meet with application, service operation teams, developers, network/systems engineers, system administrators, and DBAs to collect monitoring, CMDB, Container requirements;
• From a broad selection of monitoring tools, conceptualize, develop, and implement vendor or custom monitoring solutions to ensure system functions at peak performance;
• Identify, analyse, architect, and test enhancements or bug fixes to the current systems management infrastructure to meet changing requirements and increase productivity;
• Analyse processes to establish technical guidelines and standards for systems monitoring;
• Provide administrative support for configuration and proper operation of monitoring tools used by Operational teams;
• Create documentation and formalize procedures pertaining to the operation of the servers, and applications;
• Consults with and provides recommendations to other Operational teams (application / network /system / DBA / security).

Daily tasks: 

• Administration of CMDB platform;
• Insure availability of monitoring solution (monitoring, alerting) in 24/7 mode (oncall);
• Insure availability of CMDB solution in 24/7 mode (oncall); • Handle daily operation activities (requests, changes and incidents);
• Follow the day to day activity of the team; • Manage weekly meeting with SDMs;
• Insure that requests and incidents are resolved within agreed KPI;
• Incident management: Responsible for informing incident manager, system and application owners of none completeness and/or none accuracy, critical error detected by the monitoring solution on regular basis;
• Respond to technical support tickets for CMDB / FLAM features and configuration;
• Help service owners translate business needs into monitoring, CMDB/FLAM solution;
• Configure CMDB solution;
• Deploy in production & administrate Monitoring, CMDB tools on the existing perimeter;
• Setup test & validation of new applications (release, patch);
• Maintain documentation (how-to, normalization, installation). Participation in project and customer and technical team training;
• If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards;
• If necessary, assist/support service owner to develop their internal process to ensure detection of error and proactive.

Profile:

Requirements: 

• At least 6 years of professional experience for Senior CMDB Remedy Administrator;
• BMC CMDB (at least version 19 or +); • BMC ARS Remedy (at least version 19 or +);
• Databases: Oracle, Mysql; • System: Linux/UNIX; • Web services: RESTFul, SOAP;
• Ticketing Tools: SMT HP Service Manager;
• ITIL knowledge;
• On-call service.

Nice to have:

• Languages: Shell (like ksh, bash), Python and other languages;
• Knowledge of ServiceNow.

Skills:

• Fluent in English (at least B2 Level);
• Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines;
• Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills);
• Autonomous and energetic;
• Adaptability;
• Team player.

IMPORTANT: Please note that this job would require you to initiate the process of getting Security Clearance certificate. We will be happy to give you more details during the interview. Relocation to Luxembourg is needed.

Our Offer:

A professional and stimulating working environment in IT & telecom sector . Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.