Business Analyst

For our department Project Management within General Services, we are looking for a (an):

Business Analyst

Main duties:

• Working with project team, key users and company leadership to understand users' needs and concerns translating fuzzy business problem statements into clear functional requirements;
• Ensure non-functional requirements gathering in cooperation with IT;
• Gain an understanding of operations and stakeholders processes by analysing and mapping them from "As is" to "To be" in order to provide exhaustive context for the defined requirements;
• Contribute to the identification of project and operational risks linked to the change initiative;
• Evaluate and help stakeholders to evaluate possible providers solution against collected functional and non-functional requirements;
• Discuss and challenge solution design options with internal and external stakeholder;
• Make sure that business process layer, application layer and interface between systems are aligned with expected functionalities;
• If required, create specification documents for internal or external development and ensure approval by relevant stakeholders before development / configuration starts (Key Users, Solution Architect, Vendors..);
• Build and maintain a repository of reusable requirements documentation to support future initiatives, following company and best industry standards;
• Actively contribute to implement the changes by defining and executing functional and non-functional test scenarios and ensure solution is ready for UAT and be responsible for the execution of the associated defect management process;
• Provide training support by creating an appropriate training material on new process and applications and coach trainers for final users training sessions;
• Support key users during the execution of the UAT;
• Support deployment activities for final solution to get ready for Go Live and ensure close communication/cooperation with Project Team in the next steps;
• Be actively involved in the change request management process and provide continuous support in analysis of impact and value;
• Provide ad-hoc support to the Programme Manager, Project Manager or Change Manager on specific inquiries;
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format;
• Recognize and adopt best practices in analysis: data integrity, test design, analysis, validation, and documentation;
• Communicate complex analytical insights and business implications effectively;
• Be responsible to execute management deliverables validation process for the produced documentation;
• Be responsible or co-responsible for the content and the delay of the relevant deliverables of the project;
• Support preparation activities for final solution to get ready for Go Live and ensure close communication and cooperation between Project Team and Operations during and post deployment.

Required profile:

Minimum required criteria:

• Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, Engineering, Economics or similar;
• At least 5 years of relevant professional experience in business intelligence, business analytics, requirements engineering, data engineering, data science or related field;
• Experience gathering requirements, designing operational and system solutions to meet user needs;
• Knowledge of business analysis methodologies and techniques (BABOK, Design Thinking…);
• Record of delivering large-scale projects delivering system solutions with business impact;
• Excellent attention to detail, passion for processes, systems, continuous improvement and formalisation;
• Be able to deliver the requested tasks with little guidance and be willing to run the extra mile in autonomy;
• Be able to meet deadlines and to raise in advance any delivery risk;
• Feel at ease when working under stress with tight deadlines;
• The ideal candidate will have superior communication skills and ability to adjust communication to different groups of stakeholders, collaborating with blue collar workers, IT engineers, program manager and senior leadership;
• Fluency in Microsoft Excel, Microsoft World, Microsoft Visio and task management tools (JIRA, Monday, etc…);
• Fluency in English (French is a considered as an asset).

Desired or to be acquired criteria:

• Master's degree in Computer Science, Mathematics, Statistics, Finance, Engineering, Economics or similar;
• Experienced working in a production environment;
• Show excellent communication skills as well in French and/or German.

The ideal candidate:

• Knowledge or sound knowledge of air cargo handling processes;
• Experience in implementing a "Commercial Off The Shelf" product.