Business analyst digital banking - customer journey M/F

Be part of a Digital Banking project!

We are looking for a Business Analyst Digital Banking / Customer Journey for one if our client based in Luxembourg.

• Freelance contract or permanent contract via a payrolling company
• English fluent is mandatory
• Annual gross salary around 100 000€ (as a consultant), according to your skills
• Daily rate around 600 - 700€ (as a freelancer), according to your skills

Responsibilities

• You will work directly with business stakeholders through workshops and interviews, allowing you to clearly shape solutions from real, concrete needs rather than abstract requirements
• You will gain a deep understanding of end-to-end digital customer journeys, giving you visibility on how users actually interact with banking services
• You will identify UX, process, and delay-related pain points, enabling you to make tangible improvements that customers can feel
• You will translate complex business needs into clear business requirements and user stories, positioning you as a key bridge between business and IT
• You will collaborate closely with developers, QA, and architects, ensuring that functional intent is preserved throughout delivery
• You will actively contribute to the design of new digital features, with direct impact on customer experience and product evolution
• You will work within a regulated banking environment, strengthening your expertise in compliance-driven digital initiatives
• You will conduct business and IT impact analyses, allowing you to influence decision-making with structured, evidence-based insights
• You will lead and support User Acceptance Testing, ensuring solutions are fit for purpose before reaching end users
• You will follow up on incidents affecting digital journeys, giving you ownership over quality and continuity of customer experience
• You will document processes using BPMN and diagrams, creating clarity and sustainability in complex operational environments
• You will be involved in Agile ceremonies, giving you continuous visibility on priorities, progress, and delivery decisions
• You will support change management initiatives, helping teams and users adopt new tools and processes effectively
• You will monitor Digital Banking trends, keeping your work aligned with market evolution and innovation
• You will support solution deployments, ensuring that design intentions are effectively translated into production reality

Your profile

• Your solid experience as a Business Analyst allows you to operate with autonomy and credibility in complex digital initiatives
• Your background in private banking enables you to understand high-value client expectations and regulatory constraints from day one
• Your experience in Digital Banking and customer journey processes positions you to work on end-to-end, user-centric transformations
• Your exposure to e-signature solutions such as Cryptomathic allows you to contribute immediately to secure and compliant digital flows
• Your hands-on knowledge of authentication tools like LuxTrust and SwissTrust strengthens your impact on identity and access-related topics
• Your fluency in English enables you to operate comfortably in an international, multi-stakeholder environment