Client Account Manager (H/F) Abgelaufen

BNP Paribas Securities Services, a subsidiary of the BNP Paribas group, is one of Europe’s leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. 

To join Fund Administration Department, BNP Paribas Securities Services is looking for:

CLIENT ACCOUNT MANAGER (M/F)

Fixed Term Contract

The CAM is be the « Control Tower » of the FA production in order to ensure high quality of service and anticipate client feedback by working with different teams on actions to improve the service if necessary.

Your mission:

• Ensure customer satisfaction by being the preferred point of entry for all clients requests linked to the FA department. 
• Monitor all the open subjects and requests to ensure proper and quick answer to clients. 
• Ensure knowledge of specific customers by informing the teams of any changes to take into account to provide the best service to the client. 
• Ensure the client needs are perfectly understood and met. 
• Ensure bottom up information to the management regarding any potential issue on the client relationship or any potential issue on the service provided. 
• Preparing and present Key Performance Indicators to evaluate the quality of service. 
• Participate in quality reviews with the different stakeholders in charge of the client relationship. 
• Prepare and participate to the Client Service Reviews, Due diligences and represent the department in Client Teams.

Professional experience:

• Strong knowledge of the Fund Industry (minimum of 5 years).
• Experience in fund accounting would be an advantage.

Soft skills: 

• Ability to work autonomously, availability, flexibility 
• Negotiation and good communication skills 
• Self-confidence and capability to generate engagement
• Sense of organization, priority, analyse, planning & methodology
• Have professional communication, being reactive and proactive
• Propose initiatives to ensure continuous improvement of our customers satisfaction

Technical skills: 

• Good editorial capabilities
• Client Focus oriented 

Language skills:

• Fluent in English and French. Italian and/or Spanish would be considered as an advantage

Advantages of the position: 

• By joining this team, you will the opportunity to discover all the aspects of the Fund Administration domain in an international environment

Working environment:

• You will be a part of a strong Group certified Top Employer for the 5th time.
• You will join a young, dynamic and diversified team and work in a value-driven work environment.

During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.