IT HELPDESK
Key Responsibilities & Missions
First Line of Support: Act as the primary point of contact for all IT-related inquiries via phone, front desk, and service portal.
Ticket Management (ServiceNow): Professional logging, categorization, and prioritization of all incidents and requests within the ITSM tool.
Front-End Support: Handle incoming calls and tickets with a strong focus on first-contact resolution and user satisfaction, and escalation if needed.
First-Level Administration & Troubleshooting: Execute first-level application and hardware support.
Candidate Profile & Skills
Technical Skills:
Tooling: Previous experience with ServiceNow is a strong asset.
Environment: Good working knowledge of Windows, iOS, and Microsoft Azure.
Procedures: Understanding of ITIL best practices.
Soft Skills:
Service Excellence: Excellent communication skills and a true "client-first" mindset.
Language Proficiency: Fluent in English and French.
Stress Management: Ability to remain professional and helpful during peak hours or when dealing with urgent matters.
Please send your application, including a covering letter and detailed CV, to cv@blackridgegroup.com or contact us directly at +352 20 61 04 for more information.
Key Responsibilities & Missions
First Line of Support: Act as the primary point of contact for all IT-related inquiries via phone, front desk, and service portal.
Ticket Management (ServiceNow): Professional logging, categorization, and prioritization of all incidents and requests within the ITSM tool.
Front-End Support: Handle incoming calls and tickets with a strong focus on first-contact resolution and user satisfaction, and escalation if needed.
First-Level Administration & Troubleshooting: Execute first-level application and hardware support.
Candidate Profile & Skills
Technical Skills:
Tooling: Previous experience with ServiceNow is a strong asset.
Environment: Good working knowledge of Windows, iOS, and Microsoft Azure.
Procedures: Understanding of ITIL best practices.
Soft Skills:
Service Excellence: Excellent communication skills and a true "client-first" mindset.
Language Proficiency: Fluent in English and French.
Stress Management: Ability to remain professional and helpful during peak hours or when dealing with urgent matters.
Please send your application, including a covering letter and detailed CV, to cv@blackridgegroup.com or contact us directly at +352 20 61 04 for more information.