Junior IT Operator Abgelaufen
Veröffentlicht am 25/04/2024
ARHS Group
The Infrastructure Operations Specialist’s role is to support the IT infrastructure team within the Data-centre environment. The specialists’ role also includes daily operations support, system monitoring, execution of service requests and taking remedial action when procedures require it.
Job responsibilities
- Troubleshoot incidents to the extent of defined procedures and responsibilities;
- Manage, maintain, and update documentation as required;
- Raise incidents in the ticketing system, and update relevant information for as long as the ticket is handled by operations;
- Assist in documenting problems and assisting problems management as required;
- Fulfil operations service requests;
- Identify opportunities and recommend solutions that will enhance operations, contributing to continuous improvement;
- Escalate and route incidents to appropriate parties as foreseen in procedures;
- Take over first line Service Desk activities after Service Desk office hours, by handling incidents and service requests.