Chapter Lead Product Manager

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ARHS Group - Part of Accenture is looking for an experienced Chapter Lead Product Manager (M/F) to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services.

Key responsibilities:

• Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
• Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
• Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
• Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
• Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
• Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
• Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
• Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams

Your profile:

• 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
• Strong ability to drive a team, and impulse end user customer focused orientation
• Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
• Good understanding of DevSecOps principles
• Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
• Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
• Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
• Experience with budgeting, forecasting, and financial oversight for service-related projects
• SAFe certification (SAFe Product Manager/Owner or similar)
• Familiarity with ITIL service management practices or certifications
• Data-driven mindset with experience using analytics to optimize service delivery
• Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation
• Fluency in English is required