Customer Service Representative

Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications. Rotarex is the partner of choice for many industries: semiconductor, medical, research, automotive, food and beverage, fire protection, butane/propane and more.

Nearly 2,000 motivated and highly skilled employees in a global network work every day to meet the needs of customers and industry.

Rotarex is known worldwide for innovation, quality, and customer service.

LOOKING FOR A NEW CHALLENGE?

Do you want to achieve ambitious goals in your daily work and participate in the development of an international industrial company?

To support our Sales and Customer Service teams , we are currently looking for a

Customer Service Representative (GERMAN-ENGLISH- FRENCH)

The Customer Service is a global service working for all our international internal and external clients.

Your mission:

• Be the direct point of contact between our HQ and End Customers, Distributors, Front Offices and all the entities of the Group;
• Take the responsibility of all technical communication with the customers: taking care of all requests, searching for right solutions using the internal resources of the Group and giving an accurate and personalized answer to customers in time. Being proactive in your customer relationship to make sure the full satisfaction from clients;
• In charge of Sales Administration: taking care of all the price requests, being independent in making the technical & commercial offers, identifying when internal support is needed for validation on special technical or commercial aspects, transmitting offers and receiving orders, fixing delivery delays with Production and confirming orders to the customers and to Front Offices;
• You reinforce our premium quality and service brand image through all your daily interactions with our worldwide customers;
• Be the mainspring and facilitate information transfer between the different structures of the Group. Bring all necessary support to the worldwide sales team to optimize the relation with the customers.
• Ensure a smooth and precise handling of the order process by following internal processed and finding alternative solutions where required to achieve objectives. 

Our expectations:

- Must have:

• You got a Bachelor or Master degree in sales and/or technical field
•  You already have a first proofed 3 years’ experience in a sales organization
•  You have a strong technical background
•  You know how to handle business in a multicultural environment
• You are fluent in German, English and French

- Soft skills :

• You have excellent communication skills ( written and oral);
• Your open attitude and your professionalism makes you obtain the trust of the customer;
• You are a team player but know who to work autonomously;
• You have the eye for details and are considered very rigorous;
• Your open mind, reactivity, and rigor allow you to gain customer’s confidence. You know how to develop a sustainable B2B relation. 
• You have an organized and structured way of working, while keeping a decent flexibility and adaptability to make things happen on a dynamic environment. 

- Nice to have :

•  Industrial market experience would be a real advantage;

Joining Rotarex, means benefiting from:

• The growth of a major industrial group with a great worldwide reputation
• A family business culture
• Numerous opportunities for professional training, personal development, and internal mobility throughout your career
• The technicality of our jobs, where innovation, invention and inspiration are at the heart of our strategy
• Flexible working hours, allowing a nice work-life balance
• A social fund related to the important events in your life (marriage, birth, retirement, etc.)
• Our collective labor agreement that offers many benefits (seniority leave, social leave, medical check-up hours, individual performance bonuses, etc.)
• The prospect of a brand-new industrial site 4.0 in Bissen (in 2025)
• A location easy to access to 3 minutes’ away from Lintgen’s train station, as well as a free parking
• Preferential rates for your telephone package (Tango Card)
• The Sympass card and its many good deals
• Benefits with some Luxembourgish banks
• Attractive prices for health coverage
• The sponsoring of some local sports events (football tournaments, football team, running or trail, individual or team events, etc.)
• Various company events (family day, Christmas party, team building, etc.)

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