IT Application Support Specialist (m/f/x)

Luxcargo Handling, based at Luxembourg Airport, is a handling company specializing in air freight. Founded in 2023, the company took over the Cargo Handling branch of Luxair and employs 1000 people in various roles.

Luxcargo Handling S.A. is a subsidiary of the Cargolux group, fully owned by Cargolux Airlines International S.A.

For our LCH IT department within LCH, we are looking for an:

IT Application Support Specialist (m/f/x)

Missions:

• Manage the lifecycle of applications within a defined portfolio, including roadmap, licensing, integration into existing landscape, support and upgrade
• Diagnose and resolve application issues to ensure optimal performance.
• Document application processes and support procedures.
• Assist in the deployment of new applications and updates.
• Debug and troubleshoot application problems effectively.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Actively participate, in strong collaboration with the different IT teams and vendors, to define the necessary environments to be able to test and implement new releases.
• Participate in continuous improvement and write appropriate guidelines where required
• Provide 24/7 support for critical application issues, together with support team

Profile:

Minimum required criteria

• Be holder of a bachelor’s degree “BAC+3” in Information Technology or equivalent
• combination of education and experience in a similar position
• Proven experience in application support or a similar role.
• Proficiency in Oracle SQL and PL/SQL for database querying and troubleshooting.
• Show a good sense of priorities
• Strong problem-solving skills and attention to detail.
• Show structured approach in analysis and documentation
• Be accurate, detail oriented and reliable
• Be familiar with standard office applications
• Show excellent communication skills in French and English (spoken and written)
• Have good presentation and analytical skills

Desired or to be acquired criteria

• Impeccable attention to detail, passion for processes, systems, continuous improvement and formalisation
• Be able to deliver the requested tasks with little guidance and be willing to run the extra mile in autonomy
• Be able to meet deadlines and to raise in advance any delivery risk
• Feel at ease when working under stress with tight deadlines
• Be able to apply best market practices, show creativity and drive change
• Be able to comply to changing priorities, demands and timelines through analytical and problem-solving capabilities
• Be accurate, detail oriented and reliable

The ideal candidate

• The ideal candidate will have superior communication skills and ability to adjust communication to different groups of stakeholders, collaborating with teams on the shop floor, IT engineers, program manager and senior leadership
• Knowledge of air cargo handling processes
• Experience in implementing a “Commercial Off The Shelf” product
• Knowledge of any other official languages spoken in Luxemburg is considered as an asset

A Certificate of Good Conduct (Criminal Record, Polizeiliches Führungszeugnis) will be required in case of a positive selection.

Do you recognize yourself in this description? Then don't hesitate, apply to our announcement and join us to give a new boost to your career!