Host/Hostess - Bilingual (FR/ENG)
Step into the world of GRIDX, Europe's premier multi-experience destination, located in Luxembourg.
At GRIDX, we bring communities together to cultivate their passions: imagine technology, bespoke experiences, artisanal craftsmanship, all harmoniously integrated. GRIDX fosters unique encounters through art, commerce, gastronomy, and much more. It's where partners and the public share their expertise in a dynamic and innovative environment.
Key Responsibilities
As a Host/Hostess, you are the first point of contact between the GIOLABS Museum and its visitors. A true ambassador for the Museum, you ensure a warm, professional, and efficient welcome, while guaranteeing a high-quality customer experience.
Your main duties and activities include:
Welcoming, guiding, and informing visitors with courtesy, professionalism, and availability.
Providing information to the public about brands, opening hours, current events, and the various services of the center.
Managing ticket sales for activities offered on-site (museums, public events, etc.).
Managing access to Business Center rooms via SALTO electronic keys, and assisting clients if necessary.
Overseeing the reception desk: answering phone calls, processing emails, and relaying messages.
Handling lost and found items and liaising with the security department if needed.
Participating in the organization and setup of commercial and event animations.
Distributing communication materials (maps, brochures, programs, etc.) to visitors.
Ensuring the preservation and promotion of a positive and welcoming image of GRIDX at all times.
Occasionally, managing the welcome, sales, and daily operations of on-site merchandising product sales points.
Required Skills and Qualifications
Technical and/or professional training in reception, assistance, secretarial work, or services.
At least 3 years of experience in a similar role or in hospitality, events, retail, or customer relations.
Mandatory proficiency in French and English.
Proficiency in basic office tools (email, Excel, Word).
Excellent presentation, sense of service, and hospitality.
Good elocution and interpersonal skills.
Ability to manage multiple requests simultaneously with calm and efficiency.
Knowledge of other languages (German, Portuguese, etc.) is a plus.
Proficiency in ticketing tools (electronic ticketing, event reservation management, etc.) is a plus.
Experience with room booking software is a plus.
Excellent interpersonal skills.
Strong sense of service and hospitality.
We Offer
A varied position in an environment where the exceptional is daily.
Variable working hours, based on a schedule, including services on weekends and public holidays.
Attractive remuneration.
Ready to create memorable experiences for our visitors?
Apply now and join a dynamic, innovative, and multicultural environment where every day is different.
Let's build something extraordinary together !
