IT Support Helpdesk & Data Analyst (m/f/d)

Veröffentlicht am 17/01/2025

RAK Porcelain Europe logo

RAK Porcelain Europe


Arbeitszeit
Vertragsart
Sprachen
FR , EN
Berufserfahrung

IT Support Helpdesk & Data Analyst (m/f/d)

Luxembourg, Home of RAK Porcelain Europe

 

RAK Porcelain stands for excellence and innovation in the world of high‐quality porcelain, which is appreciated in the upscale catering and hotel industry worldwide. Our products combine traditional craftsmanship with state‐of‐the‐art technology to ensure durability, functionality, and aesthetics. As a pioneer in the porcelain industry, we are constantly setting new standards and are committed to sustainability and innovation. At RAK Porcelain, we are proud of our team of dedicated professionals who share our vision and help us create exceptional experiences for restaurateurs and hoteliers around the globe.

 

As IT Support & Data Analyst, for our European headquarters, counting with 75 employees, you will be part of our IT Team under the supervision of our Senior IT Officer. You will work closely with various departments but especially with the Customer Service Manager, our Salesforce expert. 


We are looking for someone who:


  • Is passionate about digitalizing and improving business processes. 
  • Enjoys learning new technologies and approaches. 
  • Has a proactive and curious mindset, eager to explore new possibilities. 
  • Thrives in a dynamic environment and enjoys working collaboratively.

 

KEY RESPONSIBILITIES :

 

  • User Support, provide technical support to users for:
  • Windows operating systems
  • Microsoft Office Suite
  • Salesforce CRM
  • Mercator
  • Hardware (e.g., PCs, printers, scanners)

 

  • Report Creation, design and maintain reports for various departments using:
  • Mercator (SQL language)
  • Salesforce
  • Bob50
  • Microsoft Excel

 

  • Monitoring and Follow‐Up, regularly review and ensure:
  • Data backups and synchronization processes
  • User access rights and permissions
  • Accuracy and consistency of user data.

 

  • Project Involvement, actively support IT projects, such as:
  • Implementation of a new Warehouse Management System (WMS)
  • Deployment of a Business Intelligence (BI) system
  • Cloud Data Migration
  • Document Management System
  • Preparation and eventual migration to SAP
  • any other strategic IT initiatives.

 

  • Data Analysis, support the other departments with data analysis and insights, helping to leverage data for better decision‐making and campaign performance, especially Marketing & Sales.  


REQUIREMENTS:


  • Technical Skills:
  • Experience with SQL and database management
  • Proficiency in Microsoft Office Suite and Windows operating systems
  • Familiarity with Salesforce and/or comparable CRM platforms
  • Understanding of cloud technology and data migration processes.

 

  • Soft Skills:
  • Strong problem‐solving and analytical skills
  • Effective communication and teamwork
  • Ability to prioritize tasks and work under tight deadlines.

 


  • Education and Experience:
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • Prior experience in a similar role is an advantage

 

  • Languages
  • Fluent in French and English, both written and verbal. German & Luxembourgish would be an asset, as any other European language.

 

We encourage you to apply for this exciting opportunity via Moovijob.com.

In case of positive selection, a certificate of good standing or an extract of the criminal record can be required.

RAK Porcelain Europe logo

RAK Porcelain Europe

440, ZAE Wolser F
3290 Bettembourg
Luxemburg

Karriere RAK Porcelain Europe

IT Support Helpdesk & Data Analyst (m/f/d)

Bewerben Sie sich online

IT Support Helpdesk & Data Analyst (m/f/d)

 
 
 
 

Zulässige Formate:
.pdf, .doc, .docx, .odt (Max. Größe: 10 mo).



z.B. Motivationsschreiben, Portfolio, etc.

Zulässige Formate:
.pdf, .doc, .docx, .odt, .png, .jpg, .jpeg, .gif (Max. Größe : 10 mo).


Nutzen Sie die Gelegenheit und erstellen Sie ein kostenloses und sicheres Profil und treten Sie der Moovijob-Community bei.

 
 
i
Bitte nutzen Sie mindestens 8 Zeichen mit Buchstaben, einer Zahl und einem Symbol.
Datenschutz

Bei Moovijob.com achten wir auf die Sicherheit Ihrer Daten. Ihr Moovijob-Profil wird niemals öffentlich erscheinen. Wir respektieren die Privatsphäre-Einstellungen, die Sie auswählen. Nur die Firmen, bei denen Sie sich bewerben oder die Zugriff auf die Lebenslaufdatenbank haben, können Ihr Profil einsehen, wenn Sie es möchten.


Informieren Sie sich über den luxemburgischen Arbeitsmarkt und erhalten Sie jeden Monat unsere Tipps und Ratschläge!

Wenn Sie sich auf Moovijob.com bewerben, erklären Sie sich mit den rechtlichen Nutzungsbedingungen einverstanden.