Service Desk Agent

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Agent, to join the multicultural team of a prestigious European Institution in Luxembourg.

Your Missions

You are the first line user liaison: you receive calls and emails from all the client's users from Luxembourg, Brussels and Strasbourg

You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams

You provide a dedicated support to VIP users (Deputies for instance)

You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied

You improve the knowledge database, to help your colleagues and the team

Your profile

You have at least 2 years of relevant professional experience

You have very good oral and written communication skills, and you can communicate fluently in English and French

You are ITIL certified (ITIL certification should be obtained within 3 months after the start of the contract)

You are a team player who likes to work in an international environment

Our offer

An attractive salary package with or without a company car

5 additional vacation days each year

A dedicated training program with personal development plans

Extra-legal advantages (IT material, banks, ...)

Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !  

Please note that a criminal record will be asked for this position.