Product Support Manager, EU Marketplace Abgelaufen

Veröffentlicht am 23/10/2022

Amazon logo

Amazon


Arbeitszeit
Vertragsart
Job summary
Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices In our vision to build a global marketplace, we will enable Sellers to list, make their selection available to customers globally while optimizing their inventory placement across multiple countries.

VAT Services on Amazon (VISA) enables Amazon Sellers to be VAT compliant in any country where they choose to sell and/or place their inventory by removing one of key barriers and friction points that Sellers face when deciding to go international i.e. VAT compliance. We do this by providing an online service for Amazon Sellers (on Seller Central) to VAT Register in 7 countries and to file their VAT Returns in these countries at the desired intervals.

As the Program Manager in the VISA Product team - you will join a dynamic team which is at the forefront of this vision to build a global marketplace. Our products and programs are either in hyper-growth stage of their life cycle or are under V1 development. You will be responsible for identifying gaps and improving the processes that impact experience for different set of customers using Amazon technology via VISA. Apart from internal stakeholders and Sellers, you will work with external vendors (tax providers) to drive process standardization for key areas that directly impact Seller experience and their compliance. The role involves delivery via coordination across multiple stakeholders across partner management, tech, product teams, and external tax providers to name a few.

The key responsibilities for this role include:
  • Work with product team, external tax providers, marketing, and tech leaders to create the right processes and materials that will help our customers scale with our technology
  • Drive standardization of processes that directly impact customer experience
  • Implement automated solutions where possible for reduced defects
  • Identify opportunities to invent and simplify on behalf of our customers, and work with the product managers to incorporate your ideas in the product roadmap

Key job responsibilities
  • Work with product team, external tax providers, marketing, and tech leaders to create the right processes and materials that will help our customers scale with our technology
  • Drive standardization of processes that directly impact customer experience
  • Implement automated solutions where possible for reduced defects
  • Identify opportunities to invent and simplify on behalf of our customers, and work with the product managers to incorporate your ideas in the product roadmap

  • BS or BA in computer science, engineering, math, finance, or economics
  • 3+ years of project management or operations management experience in a technology focused business
  • Basic knowledge of SQL
  • Basic understanding of databases and coding algorithms/logic
  • Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges
  • Ability to learn new skills quickly, to understand and simplify complex scenarios and to adapt to changing environments
  • Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs
  • Ability to provide architectural guidance and direction, strong judgment especially relevant in balancing long term strategic investments with near term business goals
  • Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
  • Ability to collaborate with and effectively influence remote teams in multiple time zones
  • High degree of ownership

  • Masters from a leading school
  • Prior experience managing operations of technical products or online services
  • Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon logo

Amazon

38 Avenue John F. Kennedy
1855 Luxembourg
Luxemburg

Mehr über Amazon